Terms & Service Contract

1. Mobile Service Agreement

Aura Detailing (powered by Shree Ram Detailings) is a fully mobile detailing service. All work is performed at the address the customer provides at the time of booking, within Windsor, Essex, Kingsville, Leamington and Amherstburg. There are no travel fees inside this service area.

2. Water and Power Supply (Important)

By confirming a booking, the customer agrees to provide access to a working outdoor water tap (hose bib) and a standard 110V electrical outlet at the service address, free of charge, for the full duration of the appointment.

The customer is responsible for ensuring these utilities are turned on, accessible and functional before the technician arrives. Water and electricity consumed during the appointment are supplied by the customer/property owner.

If the customer is not the property owner, it is the customer's responsibility to obtain the owner's permission to use the property's water and power supply before the appointment.

If water or power is unavailable on arrival, the service may be reduced in scope, rescheduled, or cancelled, and a call-out fee of $40 may apply.

3. Access, Parking and Workspace

A safe, legal and reasonably level parking space is required, with approximately one vehicle length of clearance on all sides so the technician can work around the vehicle.

Work cannot be performed in areas prohibited by a landlord, condominium board or municipal bylaw. Any fines resulting from such restrictions are the customer's responsibility.

Services may be paused or rescheduled at the technician's discretion during heavy rain, snow, freezing temperatures or unsafe conditions.

4. Appointments, Duration and Buffer

Each appointment is scheduled as a 2-hour block with a 1-hour buffer afterwards, so only one vehicle is serviced at a time. Heavily soiled vehicles or multiple add-ons may extend the on-site time.

Bookings submitted online are requests. An appointment is confirmed once Aura Detailing responds by call, text or email.

Please have the vehicle unlocked, emptied of personal belongings and available at the scheduled start time. A grace period of 15 minutes applies; beyond that the appointment may be treated as a no-show.

5. Pricing, Add-Ons and Payment

Prices shown are estimates based on the selected package, vehicle size (sedan/small SUV vs. minivan, pickup and commercial vehicles) and any selected specialty add-ons. The grand total shown at booking is confirmed on arrival after the vehicle is inspected.

Excessive soiling, pet hair, salt staining, mould, biohazards or heavy oxidation may require additional time and cost. Any adjustment is communicated and approved before work begins.

Payment is due in full on completion. Accepted methods: cash, e-transfer, and credit or debit cards.

6. Cancellations and Rescheduling

Please cancel or reschedule at least 24 hours before the appointment. Cancellations inside 24 hours, or no-shows, may be charged a $40 call-out fee.

Aura Detailing may reschedule due to severe weather or equipment failure and will offer the earliest available alternative slot at no penalty.

7. Vehicle Condition and Liability

The customer confirms the vehicle is in a condition suitable for detailing and discloses any pre-existing damage, aftermarket paint or wrap work, loose trim, rust perforation, cracked glass, or electrical faults before work begins.

Aura Detailing is not liable for pre-existing damage, for defects revealed by cleaning (such as clear coat failure, faded or peeling paint, worn upholstery, or previously repaired panels), or for damage caused by unsecured aftermarket parts.

Personal items must be removed before the appointment. Aura Detailing is not responsible for cash, electronics, documents or valuables left in the vehicle.

Any claim of damage must be reported before the technician leaves the site or within 24 hours of service completion, with photographs.

8. Results and Guarantees

Detailing is a restorative service, not a repair service. Deep scratches, dents, etching, burns, tears, permanent dye transfer and odours embedded in structural foam may not be fully removable.

Rust proofing and ceramic coating durability figures (2–4 years and 2–5 years respectively) assume normal use and reasonable maintenance washing; they are not warranties against rust perforation or paint failure.

If you are not satisfied with a completed service, contact us within 48 hours and we will return to correct workmanship issues where reasonably possible.

9. Privacy

Contact details, service address and vehicle information submitted through the booking form are stored securely and used only to schedule, deliver and follow up on your appointment. They are never sold or shared with third parties for marketing.

10. Contact

Aura Detailing — powered by Shree Ram Detailings. Call or text Kevin at +1 226 961 8265, or email kevin@shreeramdetailings.com. Open 7 days a week, 7:00 AM – 8:00 PM.